RETURN & REFUND POLICY
RETURN & REFUND POLICY
Vyranos | https://vyranos.com
Last updated: October 15, 2026
At Vyranos, we believe a customer should understand the return process before ordering. The terms appear below.
1. REQUEST WINDOW
For an eligible item, contact us to request a return within 30 calendar days after confirmed delivery. Proof of purchase is required. This policy does not limit rights mandated by law.
2. ITEM CONDITION
For a standard change-of-mind return, items should generally be unused, complete, and in their original condition, with original packaging and included accessories where reasonably possible. We may ask for photographs to confirm condition before issuing instructions. Defective or misdescribed items are handled separately under applicable consumer rights.
2A. VARIANTS AND DIFFERENCES
Tell us the selected size, color, or other variant when requesting a return. This helps distinguish a packing error from a change-of-mind request.
3. EXCLUSIONS
Items explicitly sold as final sale, certain personalized items, gift cards, and products that cannot safely or legally be returned may be excluded from change-of-mind returns only where the exclusion is clearly disclosed before purchase and permitted by law. Your statutory remedies for faulty, misdescribed, or otherwise nonconforming goods remain available.
4. HOW TO START
Email service@vyranos.com with your order number, item name, and reason for the request. If the product arrived damaged or incorrect, include photographs where available. Wait for our instructions and applicable return address. Do not send merchandise to 800 S 13th St, Worland, WY 82401, United States unless we specifically authorize that destination.
5. RETURN POSTAGE
For a change-of-mind return, the customer ordinarily pays return shipping unless we agree otherwise or applicable law requires a different result. Where we sent an incorrect item or supplied a defective item, we will provide a legally appropriate remedy and will not impose return costs that the law requires us to bear. Use a trackable service when shipping a return independently.
6. INSPECTION AND REFUND
Once the return is received and inspected, we will notify you of its outcome. If a refund is due, we aim to initiate it to the original payment method within 5–10 business days after approval; the card issuer or bank may require additional time to post the funds. Any refund of original shipping charges will follow the disclosed purchase terms and applicable law.
7. CANCELLATIONS AND EXCHANGES
If you want to cancel or change an order, contact support promptly. A shipment already in progress may need to be handled through the return process. Exchanges are subject to stock and the item’s return eligibility; in some cases a return followed by a new order is the practical solution.
8. ARRIVED DAMAGED, INCORRECT OR MISSING
Please contact us as soon as reasonably possible after discovering a problem and keep relevant packaging when practical. We will review the order and offer replacement, refund, repair, or another legally appropriate remedy. An internal reporting preference is not a restriction on applicable statutory rights.
9. CONTACT
Email service@vyranos.com | Phone +1 (628) 259-0335 | Store https://vyranos.com.
BUSINESS CONTACT
Operating company: Westforde Ltd
Business mailing address: 800 S 13th St, Worland, WY 82401, United States
Customer service: service@vyranos.com
Telephone: +1 (628) 259-0335